We currently use USPS Priority mail for shipping, which includes insurance up to $100. We strive to ship all orders within 1-2 business days. However, please note that USPS is currently experiencing delays due to the pandemic and not all packages are being scanned. Most packages are currently being delivered within 1-5 business days, but others are taking much longer. USPS does not consider packages lost until 30 days, at which time a file can be claimed. Pretty, Party & Crafty is not responsible for USPS delays, however please contact us at firstname.lastname@example.org if you are having issues so that we can assist. If you need your order by a specific date, please reach out to us before ordering so that we may arrange for upgraded shipping for an additional fee.
We gladly accept returns and exchanges for unopened products within 7 business days of receipt. However, return shipping is the customer’s responsibility. If product returned is not in its original condition, customer will only receive a partial credit.
Cancellation of orders can only be done if item has not been shipped. If item has been shipped, customer can return unopened and will receive refund upon receipt.