SHIPPING

We currently use USPS Priority mail for shipping, which includes insurance up to $100. We strive to ship all orders within 1-2 business days. However, please note that USPS is currently experiencing delays due to the pandemic and not all packages are being scanned. Most packages are currently being delivered within 1-5 business days, but others are taking much longer. USPS does not consider packages lost until 30 days, at which time a file can be claimed. Pretty, Party & Crafty is not responsible for USPS delays, however please contact us at victoria@creativebossacademy.com if you are having issues so that we can assist. If you need your order by a specific date, please reach out to us before ordering so that we may arrange for upgraded shipping for an additional fee.

RETURNS/EXCHANGES/CANCELLATIONS

We gladly accept returns and exchanges for unopened products within 7 business days of receipt. However, return shipping is the customer’s responsibility. If product returned is not in its original condition, customer will only receive a partial credit.

Cancellation of orders can only be done if item has not been shipped. If item has been shipped, customer can return unopened and will receive refund upon receipt.